Tools
Skills

Figma | Miro | Adobe Illustrator | Gitlab

User Research | User Interviews and Surveys | Wireframes & Prototypes | Interface Design | Design Systems | User Testing & Observations | Concept Sketching | Scrum | Agile | Retrospectives
Overview
Plek is a social intranet platform that aids in professional communication and innovation. Based in Amsterdam, it has a startup culture where the entire team works together and is a tight knit community. I had the pleasure of being a Plekker intern since January 2020 as part of a 2-person UX team. It was an enriching experience where I worked on several modules of the platform apart from user research and testing.
My Contributions
As part of the Plek internship, I was given an opportunity to give my spin on the visual and functional aspects of the platform. Over 8.5 months, I have worked on the dashboard (homepage), settings page, profile page, admin pages, search function, innovation and other modules for the desktop and mobile versions including the following disciplines.

UX Research
- conducted research interviews with clients, sales and support teams to understand the pain points of customers and potential improvements in design and functionality of the Plekapp resulting in usable research findings and analysis

Design & Prototyping - Visual designs and interactive prototypes created on Figma to enhance the look, functionality and ease of use for various modules based on the Plek design system

User Testing - executed testing interviews on high fidelity prototypes based on user testing scenarios in order to gauge the effectiveness of the design and understand the pain points of the customer. Iterative designs are being created to improve upon current solutions.

Design systems - creating and maintaining various visual and interactive components of the Plekdesign system and executing improvements on the existing designs.

Graphic design - designing print and digital material for marketing and sales teams used for client meetings, official events and employee engagement.
Settings & Profile Module
Duration
2 months
Status
User testing completed. In development stage

An overhaul of the settings and profile page was my first assignment at Plek. It was a major undertaking and a great learning experience in prototyping, interface design and user testing. I was given the independence to transform the visual and function of the settings and profile modules along with the responsibility to keep the design consistent with the rest of the platform.

The settings page covers 4 major functions.

General - options to switch between languages, password settings and a mobile login using a QR code.
Notifications - containing web (browser) notifications, mail and push notifications for comments, likes and across groups / channels
Subscriptions - agenda subscriptions and weekly emails from Plek
Availability - contains options to set the user status, set a holiday period during which the user can pause notifications and display away status and set a working day and time schedule.

The profile page displays user information, availability widget and the user status. A profile hover card is visible when the user hovers over a user. This functionality is currently available on the dashboard and shown at the chat sidebar in the prototype.

High Fidelity prototype - settings / profile module

Post
Duration
2 weeks
Status
Released on the Plek desktop version

Sharing an update is a critical function of the Plek platform. It enables users to communicate with the organization as a whole or specific groups / channels according to their requirement. There are two versions of the Plek posting module - quick post and advanced post.

Quick Post

The quick post enables users to share an update from the dashboard interface with required but limited options for a faster turnaround. I was tasked with redesign of the post to implement a consistent and modern look while following the Plek design system resulting in improved usability.

New icons created on the basis of Google Material design guidelines have been used for this design.

Advanced Post

The user has access to advanced features of the post including a translate function, admin tools and adding tags. It was decided to introduce Froala editor with better editing options in the post which needed to be integrated within the Plek design system.

Innovation Module
Duration
1 month
Status
Design completed and submitted for development

The concept of the Innovation module has been popular with multiple clients at Plek and is used frequently for team building and to generate new ideas. The Plek Innovation module enables a team to create challenges and add ideas that can be discussed among different users. There is an option to follow the challenge which would keep the user updated about the discussion.

Design Improvement

As part of a design improvement project, I was charged with working on the responsiveness of the module across potential changes in display. The innovation module displays user ideas in the right sidebar. This display was affected (as shown below) when the screen size decreased or when the chatbar was maximised. The improvement planned was to have consistent display irrespective of the screen size.

current scenario - common desktop screen

current scenario - large desktop screen

The Solution - Grid Layout

There are 4 different regions in the innovation module - chatbar, left / right sidebars and the main content in the middle. In order to have a consistent display for all the regions across multiple screens, I used a fluid grid layout and persistent UI regions.

The chatbar is constructed as a persistent UI region. Based on its movement (minimized / maximized), the grid layout of the rest of the screen is adjusted. The grid used is a 12 column structure with 8px gutter and a 32px margin for a desktop layout.

At a breakpoint of 1152px, the right sidebar is collapsed when the chatbar is maximized to make sure the display is not cluttered. The user ideas are always available through the link "My Ideas" in the left sidebar.

grid layout with collapsed chat bar

final design with collapsed chat bar

grid layout with chat bar

final design with chat bar

final design - small desktop screen

Global Search
Duration
3 weeks
Status
Design and testing completed.

Plek employs the global search concept for users so they may search for keywords across the platform. Search results are displayed in different pages as posts, users, documents, information pages, agenda, ideas and chat messages.

The designs implemented for the desktop platform were translated into the mobile version. The new aspects added to global search were instant search results, saving search results so the user may access them later and navigational improvements. Two versions were finalized among many options which were then tested through surveys on the Plek platform. The versions are displayed below.

version 1 - search result cards

version 2 - horizontal top menu bar

Dashboard Redesign
Duration
1 week
Status
Conceptual stage

The dashboard redesign was an interesting concept to significantly change the look of the Plek homepage. One of the important features was to highlight the featured posts as most clients use it to relay important information across their organizations. In order to be able to highlight multiple posts at a time, a grid pattern was considered with emphasis on images and highlighted hover states,.

Widgets are an important part of the Plek dashboard. I mostly worked on keeping the widget design consistent and minimal in order to avoid overloading the user with content. Beyond this, there is an update to the visuals of the timeline. Follow the slider below which displays the new concepts ending with the existing design for comparison.

New Dashboard concept

New Dashboard concept

New Dashboard concept

Current Dashboard design

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Reach me at sindhoo.kv@gmail.com